Privacy Policy

Introduction

At flamecandleal, we respect your privacy and are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our floral services in Australia.

Information We Collect

We collect information that you provide directly to us, including:

Name and contact information (email address, phone number, postal address in Australia)
Messages and inquiries submitted through our contact forms
Information about your floral preferences and requirements
Payment information (processed securely through third-party payment providers)
Delivery addresses and recipient information
Any other information you choose to provide

We also automatically collect certain technical information when you visit our website, including your IP address, browser type, device information, and usage patterns through cookies and similar technologies.

How We Use Your Information

We use the information we collect to:

Respond to your inquiries and provide customer service
Process and fulfill your orders for floral arrangements
Communicate with you about our products and services
Improve our website and services
Comply with legal obligations

Data Protection and Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction in accordance with Australian data protection standards. This includes secure servers, encrypted data transmission, and access controls. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your personal information is stored on secure servers located in Australia. In some cases, we may use cloud services that store data in facilities that meet Australian data protection standards.

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in limited circumstances, such as with service providers who assist us in operating our business, or when required by law.

Your Rights Under Australian Privacy Law

Under the Privacy Act 1988 (Cth), you have several rights regarding your personal information:

Access: You can request access to the personal information we hold about you
Correction: You can request correction of inaccurate, incomplete, or outdated information
Complaint: You can make a complaint if you believe we have breached the Australian Privacy Principles
Opt-out: You can opt-out of receiving marketing communications from us
Anonymity: Where lawful and practicable, you can interact with us anonymously

To exercise these rights, please contact us using the information provided below. We will respond to your request within 30 days, or let you know if we need more time.

If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or call 1300 363 992.

Cookies

Our website uses cookies to enhance your browsing experience. For more information about how we use cookies, please see our Cookies Policy.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

Privacy Officer Contact Details

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or make a complaint, please contact our Privacy Officer:

flamecandleal
Privacy Officer
Email: feedback@flamecandleal.world
Phone: +61 3 9510 8800
Address: 440 City Rd, Southbank VIC 3006, Australia
ABN: [To be inserted]

We take privacy complaints seriously and will respond promptly. If you're not satisfied with our response, you may contact the Office of the Australian Information Commissioner.